FAQ’s

Camps typically run Monday through Friday, 9:00am-3:30pm.

WE DO NOT ISSUE DIRECT REFUNDS

In accordance with the contracts we hold to do business in our current locations, we are required to adopt a policy of no direct refunds. We are a small non profit business, and we greatly appreciate your understanding and support of our cancellation policy.

Scheduling is by far the most difficult facet of our programs. Camps and classes require advanced registrations so that we can properly prepare for your experience. It is very difficult for us to adjust to last-minute changes and cancellations. If you cancel your registration it also means that we could have booked other folks in your place. Even though we may have waitlists people tend to make other plans when they don’t get a spot so the process of activating someone from a waitlist is incredibly time-consuming and often not successful.

As a seasonal business, our staff schedules and camp equipment are finalized weeks before your program takes place. When you cancel your spot and we do not fill it, our costs are the same. For these reasons, we must strictly enforce the following cancellation policies. Please contact us if you have any questions:

Policy:

• Each reservation includes a non-refundable $25 deposit that covers the costs of transaction fees and administrative costs that are required for managing cancellations, rebooking, waitlists, etc.

• More than 2 weeks prior to your start date, you can receive a full value credit, minus the $25 non-refundable deposit, toward future programs. This credit does not expire. 

• There will be NO credits given within 2 weeks of your start date and no transfer options. At this point, our instructors and programs are scheduled and our cost is the same whether you cancel or not. All forfeited tuition costs will be reallocated to our scholarship program.

If you need to make changes to any registration, you can make those changes in your UltraCamp account. Once in your account, click on “Reservations” in the menu bar. Click on the specific camp you would like to change/cancel to open up the details. Scroll down to the bottom and click the button that says “Cancel Reservation.” Once cancelled, the amount you paid for that camp, minus the $25 non-refundable fee, will automatically be credited to your account.

If you need to make a new reservation, go ahead and select your new program. Once you get to the cart and proceed to payment, it will automatically allocate the balance in your account to that transaction. If you used a coupon code to receive a discount, scholarship, etc., on your previously cancelled reservation, you will need to use that same coupon code when checking out for the new reservation to apply the previous discount.

If you are requesting a credit because of an incredibly unique or extenuating circumstance that does not align with our cancellation policy, please click here.

<FOR CHERRY CREEK RESERVOIR>

Ahoy << primary_nameFirst >>!

We are so excited to have you join us next week for << sessionName >>! 

Your Cherry Creek Shore Director is:  (based on that specific week’s schedule – we will email you their direct contact information in your reminder email)

Please contact ____ (texting is best) if you have any on-site needs relating to your child during program hours. Please only message between the business hours of 8am-4pm.

Below is some basic info about camp:

What to Bring:               

• Water – Please pack enough water for the entire day (insulated bottles and ice is recommended). We do have water refill stations available but in our strictly outdoor environment, it is difficult to regulate the temperature.
• Lunch
• Towel
• Sunscreen labeled with your child’s first and last name
• ​Extra Set of Dry Clothes: Colorado weather can change quickly. Cloud cover, rain, and a windy day can suddenly feel cold. Please pack a sweatshirt and a dry change of clothes just in case. 
• Wear a bathing suit to camp and already have sunscreen on prior to drop-off.
• Wear close-toed shoes (water shoes, crocs with a back strap, or old sneakers work great). 
• If you have them –  PFD and helmet (bike helmets are fine). The ones we supply will be assigned to each camper for the week. Although it is definitely not mandatory if you are able to provide your own, your child will most likely be more comfortable in the gear they’re used to wearing.
• Check the weather and make sure your child comes prepared for varied temperatures. Rain pants and rain jackets are great for blocking wind to keep warm.

Inclement Weather

We will do our best to keep campers in camp all day unless there is an imminent ongoing weather-related safety concern. In the event of severe inclement weather for a prolonged time period, there may be an optional early dismissal. We will do our best to verbally warn everyone at drop-off, but we do ask that parents monitor the weather and be prepared for different weather scenarios. We will be texting parents in such a situation, so please be cognizant of this. The early dismissal is optional, so we will stay with those who aren’t being picked up early and provide relevant sailing-based educational activities behind the Lake House building under shelter on their covered back patio.

Tipping

Our instructors work very hard to ensure the safety and enjoyment of our summer camps. Please consider tipping if you feel that your child has had an exceptional experience in our camp . It is certainly not expected or required but is always appreciated (suggested amount $20).

Medications, Allergies, and Required Camp forms

If applicable, please make sure to upload the required documents if your child will be bringing an inhaler or epi pen for medical concerns. This can be done in your UltraCamp account. Please check your account for any missing tasks that still need to be completed. This includes updating your authorized pick-up list. Instructors will be using the authorized pick up list to ensure your child gets picked up safely by an approved person. 

What to Expect on the first day:

Unless you have a State Parks Pass, the park entrance fee is required (however there is not always a gate attendant to collect payment). Camp check-in will begin promptly at 9:00 am in the parking lot just past the West boat ramp. If you arrive earlier than 9, please note that staff may still be setting up for the day, and will not be able to greet you right away. CSC staff and signs will clearly indicate specifically where. Children should come with sunscreen already on as this makes drop-off much more efficient.

Afternoon Pick-Up will begin at 3:15 and ends at 3:30pm. All campers should be picked up no later than 3:30pm so that our instructors can clean up and get prepared for the next day. 

If you have any questions, please take a look at our FAQs page as this will answer 90% of your questions. For anything else, please know that we are short-staffed at the admin level so we appreciate your patience in advance and look forward to getting your child on the water next week!

Smooth seas and fair weather,

The Entire CSC Team

Specific Directions to Our Cherry Creek Reservoir Location: We are located in Cherry Creek State Park in Greenwood Village. Come in through the West entrance (by Cherry Creek High School). Then just follow the road (W. Lake View Rd) down and take your first left onto Marina Access Rd. Follow that road past the signs to the boat ramp/ inspection station and look for the CSC staff directing cars to park in the lot just after the West Boat Ramp. This is where we will go through our check-in process, and then direct your child to the area in which their Camp Instructor will be awaiting them.

<<BOULDER>>

Ahoy << primary_nameFirst >>!

We are so excited to have you join us next week for << sessionName >>! 

Below is some basic info to get you started:

What to Bring:               

• Closed-toed shoes are required
• Bring your own water for drinking
• Remove all jewelry (especially rings)
• Gloves are recommended: bike gloves and gardening gloves work great
• Long hair should be secured in a low ponytail or braid
• If you already have your own PFD, you’re welcome to wear it. Otherwise, we’ll provide you with one.
• Towel

• ​Sunscreen
• Wear a bathing suit or clothes you don’t mind getting wet in. Colorado weather can change quickly. Cloud cover, rain, and a windy day can suddenly feel cold. Please pack a sweatshirt, or rain pants/rain jacket for blocking wind, and a dry change of clothes if you wish.

Boulder Reservoir Rules

Please remember that dogs are not allowed inside Boulder Reservoir at any time between Memorial Day and Labor Day. They won’t even allow a dog in your car during this time. The park entry fee is included in the program tuition. 

Inclement Weather

Weather in CO can be tricky and ever-changing. We will do our best to notify you at least 2 hours before class begins if we need to cancel.

Tipping

Our instructors (many of whom are volunteers) work very hard to ensure the safety and enjoyment of our participants. Please consider tipping if you feel that you had an exceptional experience. It is certainly not expected or required but is always appreciated. 

If you have any questions, please take a look at our FAQs page as this will answer 90% of your questions. For anything else, please know that we are short-staffed at the admin level so we appreciate your patience in advance and look forward to getting you on the water next week!

Smooth seas and fair weather,

The Entire CSC Team

Directions to CSC’s Location at the Boulder Reservoir: To get in through the front gate just let them know you’re attending a sailing event with Community Sailing. Show this confirmation email to prove you are here for one of our programs. Enter the park and follow Reservoir Road by staying right to pass the beach and parking lots. Follow signs to the Sailboat Ramp then turn left toward the sailboat ramp. Park in front of our white tents and please drive slowly as this is a high pedestrian traffic area.

<<CHERRY CREEK EVENING CLASSES>>

Ahoy << primary_nameFirst >>!

We are so excited to have you join us next week for << sessionName >>! 

Below is some basic info to get you started:

What to Bring:               

• Outdoor clothes that you would wear on a hike are great. It does get colder as the sun sets so we recommend an extra layer. We will hold class if it’s raining (as long as there’s no lightning) so please dress accordingly.
• Closed-toed shoes are required
• Bring your own water for drinking
• Remove all jewelry (especially rings)
• Gloves are recommended: bike gloves and gardening gloves work great
• Long hair should be secured in a low ponytail or braid
• If you already have your own PFD, you’re welcome to wear it. Otherwise, we’ll provide you with one.

Cherry Creek Reservoir Rules

Unless you opted out of getting a State Parks Pass the last time you renewed your car reg, the park entrance fee is required (however there is not always a gate attendant to collect payment).

Inclement Weather

Weather in CO can be tricky and ever-changing. We will do our best to notify you at least 2 hours before class begins if we need to cancel.

Tipping

Our instructors (many of whom are volunteers) work very hard to ensure the safety and enjoyment of our participants. Please consider tipping if you feel that you had an exceptional experience. It is certainly not expected or required but is always appreciated. 

If you have any questions, please take a look at our FAQs page as this will answer 90% of your questions. For anything else, please know that we are short-staffed at the admin level so we appreciate your patience in advance and look forward to getting you on the water next week!

Smooth seas and fair weather,

The Entire CSC Team

Specific Directions to Our Cherry Creek Reservoir Location: We are located in Cherry Creek State Park in Greenwood Village. Come in through the West entrance (by Cherry Creek High School). Then just follow the road (W. Lake View Rd) down and take your first left onto Marina Access Rd. Follow that road past the signs to the boat ramp/ inspection station and park near the Lake House.

• Water – We ask that all participants pack enough water for the whole day, but we will have water available if need be.
• Lunch
• Sunscreen labeled with your child’s first and last name
• Towel and change of clothes (weather changes rapidly in Colorado. Having a change of clothes and a towel works wonders when a thunderstorm rolls in and the temperature drops.)
• Close-toed shoes (old sneakers work great). For safety reasons, flip-flops are not allowed.
• Highly recommended – Personal PFDs and helmets (any hard helmet works fine). We will be assigning each camper their personal PFDs and helmets to use for the week. Although it is definitely not mandatory, if you are able to provide your own, this would be best.

Best way to reach us! admin@communitysailing.org

General Office Phone: 303-757-7718 (Response times may vary as we prioritize on the water needs during program hours)

For any inquiries directly related to your child WHILE they are in our care during camp hours (change in pick up, forgotten lunch drop off, calling in for absences etc.) please refer to the Shore Director phone number sent in your camp reminder email.

Our location inside the Cherry Creek Reservoir is  located inside The Pelican Bay Marina grounds (4800 S. Dayton, Greenwood Village, CO 80111). If you are on I-225 N, take exit 2 for Tamarac St/DTC Blvd. and turn right onto DTC Blvd. Turn left onto E. Union Ave and follow that until you reach S. Dayton St. on your right. After you turn right onto S. Dayton St, you will immediately see an entrance to West Gate of the Cherry Creek State Park on your left.

Once you enter the West Gate, follow this road until you see signs for The Marina on your left. Take that first left and then follow this road until it dead-ends at the Lakehouse. Beyond this the specific location is program specific:

Summer camp pick up and drop off is drive-through style and held in the 3rd row of the Lake House parking lot (it will be well marked and obvious).

Adult and Evening Classes will meet on the main marina dock in front of the white building with blue trim.

Race Team will meet under the white tents closest to the CSC clubhouse building in the lower boat lot (just to the left of the Lakehouse).

From downtown Boulder, head east on Arapahoe Avenue, turn north on Foothills Parkway, west on Jay Road, and north on 51^st Street, turn east and head to the entrance of Reservoir Road.  From the Front Gate, drive toward “Hobie Haven” look for CSC’s white tent and boat racks with your sailing gear. 5565 51st St, Boulder, CO 80301.   Map

It depends on your location.

Boulder Reservoir: Entrance Fees are included in your registration costs. Community Sailing pays the State Park and Boulder Reservoir entrance every time you are entering the park for your child’s camp. Please tell the gate attendant that you are entering for a class with Community Sailing of Colorado.

Cherry Creek Reservoir: A State Parks Pass is required to enter Cherry Creek State Park. If you don’t have a State Parks Pass you can choose to pay the daily rate at the front gate or the font gate kiosk if there are no gate attendees.

PLEASE NOTE: Beginning in 2023, ​​​Colorado residents will automatically get a $29 Keep Colorado Wild Pass during their annual vehicle registration through the Division of Motor Vehicles (DMV) unless you manually opt-out.​ This new pass gives all Coloradans easy access to state parks and the opportunity to support our great outdoors and wildlife in a meaningful way.​

Code of Conduct: The following rules will help ensure a safe, rewarding, and cheerful learning environment. Appropriate behavior is expected at all times while on CSC property, with staff or parent volunteers and while representing CSC at away events. Students will show respect for their peers, instructors, and other individuals. Students are expected to cooperate and follow directions at all times:

• No obscene language, rough-housing or throwing of objects.
• Life Jackets and helmets will be worn at all times whenever a student is on the docks or in a boat.
• Boundaries must be observed, both on the water and on shore, as established by the instructors.
• There is no running on the docks.
• Students will pick up their own trash and are expected to keep their belongings neat and orderly.
• At the end of class, students are expected to leave equipment shipshape and must report any damaged or missing equipment.
• Students must be picked up promptly. We would ask the parent to contact the coach if he/she knows they may be late.
• CSC cannot be responsible for lost or stolen personal items. Please leave items of value at home.

Discipline Policy:

First Occurrence: When a problem surfaces the first action is to be taken by the instructor.

• The student will be spoken to and made aware of the problem. Positive reinforcement will be part of the attempt to solve the problem.
• The student will have to spend a few minutes in time out. On land, the time out area may be determined by the instructor. On the water or onshore at the time out area will be determined by the instructor.
• Program Director will have a conversation with the parent if he/she decides it is necessary to improve the situation. We believe it is important for everyone to be in the loop.

Second Occurrence: If the problem isn’t resolved the Program Director will be notified by the instructor.

• The Program Director will speak to the student involved.
• The student will be asked to speak about the problem and give their view of occurrence.
• The student will be asked to suggest what they think is a good solution to the problem.
• The parents will be updated by the Program Director. Fair and consequential actions will result.

Third Occurrence: The student(s) will be asked to stay home if the safety self or others is compromised.

• Any further significant problems will be reviewed by the Program Director & Parent and the student may be asked to leave CSC for the remainder of the session. A full written report will be submitted from this meeting and kept on file.